Refunds and Returns Policy for Bluerayguard.com
Effective Date: December 16th, 2023
Welcome to Bluerayguard.com, operated by Kadija LTD. We are committed to ensuring your satisfaction with our products. Please read our Refunds and Returns Policy carefully to understand your rights and obligations.
1. Return Eligibility:
1.1 Product Condition: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
1.2 Timeframe: You may initiate a return within 30 days of receiving your order.
2. How to Initiate a Return:
2.1 Contact Us: To initiate a return, please contact our customer support team at [email protected].
2.2 Provide Information: When contacting us, please provide your order number, a description of the item(s) you wish to return, and the reason for the return.
3. Refund Process:
3.1 Inspection: Once we receive your return, we will inspect the item to ensure it meets the eligibility criteria.
3.2 Refund Notification: We will notify you of the approval or rejection of your refund via email.
3.3 Refund Timeframe: If approved, your refund will be processed within 7-10 business days. The credit will be applied to your original method of payment.
4. Return Shipping:
4.1 Customer Responsibility: Customers are responsible for the cost of return shipping.
4.2 Return Address: Ship the item(s) to the following address:
Kadija LTD 123 Suit PA
5. Exchanges:
Unfortunately, we do not offer direct exchanges. If you wish to exchange a product, you must initiate a return and place a new order.
6. Damaged or Defective Items:
6.1 Notification: If you receive a damaged or defective item, please contact us immediately at [email protected].
6.2 Replacement or Refund: We will provide instructions on returning the item, and you may choose either a replacement or a full refund.
7. Contact Information:
For any inquiries or assistance related to returns and refunds, please contact our customer support team at [email protected].
8. Policy Changes:
We reserve the right to update or modify our Refunds and Returns Policy at any time. Changes will be effective upon posting to the website.
Thank you for choosing Bluerayguard.com. We appreciate your trust in our products and services.